WHAT WE DO
OUR SERVICES
WE OFFER A FULL RANGE OF SERVICES
FOR THE MOTOR REPAIR INDUSTRY
WHAT WE DO
Assesing and damage quantification
Our expert assessors employ industry-
leading methodologies to thoroughly examine and quantify the extent of
damage incurred in motor incidents.
Ensure average cost saving
We optimise expenditure through streamlined processes.
Data analytics and consulting
Our team utilises cutting-edge analytics tools to derive actionable insights from claim data that facilitates more informed decision and enables us to provide insightful consulting services.
Motor claims cost reduction
Our repair VS replace strategies enables us to significantly reduce car claims costs whilst upholding the quality of service.
Optimisation of motor claims
Efficiently claims from damage assessment to final settlement, our dedicated team ensures a seamless process for your satisfaction.
Motor part sourcing
We are experts in finding original equipment manufactures(OEM) parts or suitable alternatives.
REPAIR SOLUTIONS
OUR SERVICE STRUCTURE
Assessing
Our digital solutions and AI claim quantification add-in assist our assessors in significantly reducing both average claim costs and cycle times.
Our assessing service leverages our existing technologies to deliver superior customer service.
Part sourcing included at no additional cost.
Transparency is a key driver of our value proposition.
We have a national footprint of assessment centres.
Data and benchmarking gives performance certainty.
Optimisation
We focus on enhancing efficiency and reducing costs through utilising alternate and used parts. We consolidate our spending on OEM parts and maximise savings through rebates, ensuring you receive quality at a better price.
Provide detailed data, normalised benchmarking and management information.
One paymaster achieves efficiency and a significant B-BBEE opportunity via our level 1 rating and majority Black ownership including black owned shops.
Managed by Service Level Agreement.
We arrange the Assessment, Book-in, Reconcile final costing, Ensure compliance, Manage payment and reconciliations.
We track a claim from the moment it is notified.
Network Management
Network performance reviews are available at individual, regional and international levels. They provide reports on repair prices, repair duration, response times and complaints tracking(Customer Satisfaction Index assessments). The extended CRM features on our cloud-based platform provide real-time updates via telephone, SMS, or email, allowing all parties to track each stage of vehicle repair in detail.
We provide access to a national network through a single relationship managed by Service Level Agreement.
Align interests & shift MBR focus from revenue to profit: By directing spend insurers benefit from the efficiencies created within the MBR’s, Incentivise right behaviour through distribution volumes.
Seamless sourcing of alternative parts.
We follow the claim from start to conclusion, including payment and compliance.
Reduce ancillary costs through improved efficiency and cycle times.
Ensure superior quality.
Advantages of our network management and how it will benefit you
Developing B-BBEE Component:
Our expert assessors employ industry-
leading methodologies to thoroughly examine and quantify the extent of
damage incurred in motor incidents.
Efficient SLA Management:
Managing our networks under a unified Service Level Agreement (SLA) framework, adding value through enhanced customer feedback mechanisms, streamlined car hire processes and comprehensive reporting.
Streamlined Administration with Level 1 B-BBEE Rating:
Implementation of a streamlined administration with a Level 1 B-BBEE rating, aligning with new codes for increased efficiency.
Detailed Claims Data:
Providing comprehensive claims data encompassing parts, labour, paint, make, model and valuable underwriting information.
Building Long-term Sustainable Benefits:
Establishing enduring and sustainable benefits by upskilling our networks, leveraging procurement opportunities and increasing repair ratios.
Pioneering Independent Network Building and Management
Repair Solutions has been a pioneer in the independent building and management of networks, setting industry standards.
CRC (Customer Relationship Centre):
Implementation of a Customer
Relationship Centre (CRC) for enhanced
customer support and communication
STAR (Strategic Training and Advancement for Repairers):
STAR creates a platform to build and develop black-owned repairers through the dedicated support of Repair Solutions.
Experience the difference with Repair Solutions’ innovative approach to network management, where every facet is designed to bring you lasting value and supreme benefits.